Home Life Insurance Reaching extra customers by texting – Teleinterview texting program

Reaching extra customers by texting – Teleinterview texting program

0
Reaching extra customers by texting – Teleinterview texting program

[ad_1]

As we speak, private historical past interviews are accomplished when the Name Heart interviewers dial an applicant’s telephone quantity hoping to achieve them and full a medical questionnaire. In 2021, roughly 81% of those outbound teleinterview calls went unanswered.2

To raised attain these life insurance coverage customers, ExamOne presents a texting resolution for our phone underwriting workflow that may ship SMS texts to candidates for the primary contact try to finish their telephone interview. This can release our interviewer’s time to deal with what they do finest: acquiring well being historical past from candidates.

The next Q & A might assist familiarize you with the advantages and technical particulars of this system. Let’s ask the skilled, Yona Wright, just a few vital questions.

How does the texting program work?

Candidates will get a textual content message that comprises the Name Heart telephone quantity permitting the applicant to provoke contact with the interviewer. A legitimate cell phone quantity have to be supplied within the order.

What are the advantages?

Speaking with candidates through textual content message will permit them to provoke their interviews when it’s most handy for them. We discovered that texting helps cut back turnaround time by half a day and will increase completion charges by 10%.2

When are the textual content despatched?

Textual content messages are automated and are despatched between 8:00 AM and eight:00 PM. particular to the applicant’s time zone. They usually have the choice to opt-out at any time.

What kinds of texts are despatched?

The welcome message comprises commonplace info on message/knowledge charges and frequency and the way to opt-out and get assist. The following message comprises the service’s firm title, the decision middle client-specific telephone quantity and name middle hours, permitting the applicant to provoke contact with the interviewer.

Do you present an opt-out possibility?

Sure. Our textual content message marketing campaign permits recipients to opt-out of receiving texts. When the recipient texts STOP, they are going to be unsubscribed and can now not obtain textual content messages to their telephone quantity from ExamOne.

What are the hours for candidates to name again?  

From 8:00 AM to 11:00 PM Mondays to Thursdays, from 8:00 AM to 9:00 PM Fridays, and eight:00 AM to 4:00 PM Saturdays. This info is supplied within the textual content message as nicely.

How do I do know my applicant’s telephone name will likely be answered?

We have now 300 skilled name middle workers members prepared to help!

If there’s an examination required, will you additionally textual content the applicant?

Sure. Study extra about this texting program right here.

Need to study extra or have this supplied to your applicant?

Please be at liberty to achieve out to Yona Wright at Yona.M.Wright@examone.com; your Strategic Account Govt; or your Account Supervisor. We might love to debate additional how our progressive Name Heart capabilities and knowledge assortment choices might finest match your enterprise wants.

 

1Based mostly on evaluation accomplished by ExamOne or orders accomplished in 2021.

2Based mostly on evaluation accomplished by ExamOne or orders accomplished between April 2022 – March 2023.

[ad_2]

LEAVE A REPLY

Please enter your comment!
Please enter your name here